We can’t wait to meet you!

Appointment Confirmations & Cancellations

We reserve your appointment time specifically for you. Please confirm your appointment by text message or phone call.

If you need to cancel or reschedule, we appreciate 72 hours’ notice whenever possible. At least one business day’s notice is required to avoid a $75 fee.

To change your appointment, call (828) 505-3410 during office hours and speak with a team member. If we miss your call, leave a voicemail; the time of your call will count as your notice. Appointment changes cannot be made by text or email.

Our office is open Monday–Thursday. After-hours messages are considered received on our next business day. Monday appointments must be canceled or rescheduled by 2 p.m. on the preceding Thursday.

Missed Appointments & Fees

A $75 fee applies to missed appointments and changes made without the required notice. This fee cannot be billed to dental insurance and must be paid before scheduling another appointment.

Two or more missed appointments or late cancellations within a 12-month period may result in required prepayment for future appointments or dismissal from the practice.

Dental Care Outside Office Hours

Our office does not offer evening or weekend appointments. Messages received outside business hours are reviewed on our next business day.

For urgent dental problems, please contact an urgent dental care provider. If you have difficulty breathing or swallowing, call 911 or go to the nearest emergency department.

New patient forms

Once you book your appointment, we’ll send you some paperwork to complete. Just fill it out on your device and send it back. Please review our HIPAA notice of privacy practices here.

Payment options

We accept Visa, MasterCard, and work with many dental insurance plans for established patients as a form of payment.

Non-established, emergency patients will be required to file insurance claims and pay for treatment at the time of the visit. Unfortunately, we do not accept Medicaid.

We will happily verify your insurance before you arrive. Please e-mail us a photo of the front and back of your insurance card along with the primary account holders birthday. Please note that e-mail is not HIPAA Compliant. If you do not wish to email your information, feel free to call us instead.